Cancellation policy

When you purchase a subscription, you'll receive repeat deliveries. These are based on the subscription frequency that you select (bi-weekly, monthly, or bi-monthly)

Your payment details will be stored securely, and you'll be charged for each of these deliveries unless you choose to pay in advance, pause or cancel.

All subscriptions will auto-renew at the end of the term but can be updated, paused, or canceled at any time in the customer portal.

How to edit, pause or cancel your subscription:

Access and edit your subscription:

• Log in through this link with the email associated with your subscription.
• After submitting the form, check your email for a link that directly Logs you to your subscription portal.
• In the accounts portal, you will edit any personal, payment, and delivery information. In addition, you will be able to change (add/remove products and change frequency), pause, or cancel your subscription.

Let our team handle it

We can change, cancel or pause your subscription for you. So shoot us an email to hello@lavelacoffee.com to let us know, and we will do it right away!

Please note that any change to the subscription will require the client to provide a written request.